Frequently Asked Questions 2017-07-12T11:04:12+00:00

Have a question? Look here for answers to commonly asked questions:

We also have a Frequently Asked Questions section on the
Anytune Forum.
Use the Forum for less commonly asked questions and get help from other users and the Anytune design team.
Report a suspicious email, website, or other scam 2018-08-29T12:06:31+00:00

We have worked hard to provide a great experience and earn the trust of our users. Unfortunately, unscrupulous people sometimes try to use trusted brands, such as Anytune, to scam and defraud others.

Phishing: Phishing is a type of online fraud where someone tries to trick you into revealing sensitive details such as a username, password or credit card details, by masquerading as a trustworthy entity in an electronic communication.
Spam: The abuse of electronic messaging systems to indiscriminately send unsolicited bulk messages.

Suspicious emails

Anytune is sold exclusively through Apple’s App Stores. The App Store handles the transactions and does not share your personal of financial information with us, including your name and email.

We would never ask for credit card information, account passwords, or extensive personal information in an email.

If you believe you’ve received a phishing email, follow these steps:

  1. Report the email as phishing to your email provider. For example if you have Gmail, learn how to report phishing and report spam.
  2. Forward the entire email to
    Do not alter the subject line and please determine how to forward messages with complete headers.
  3. Do not click any links or download any attachments within the suspicious email. Delete the email from your inbox.

We will confirm the email is fraudulent and, if possible, report the source to the authorities.

Suspicious websites

Phishing emails often lead you to fake or “spoof” websites in an attempt to steal your private, sensitive data. These could look very unusual and not fit with what you expect from the company, or could appear very genuine – but end up having a suspicious URL in the web address bar

If you believe you’re on a spoof website, do not enter any information.

  1. Copy the site’s web address and paste it into an email message
  2. Send the email to

We will examine the site and if it is fraudulent, we’ll try to get it shut down.

If you think you have been scammed

You may wish to file a report with the appropriate authorities and/or your regional fraud reporting center — such as the Internet Crime Complaint Center (

You may also contact the Federal Trade Commission (FTC), which handles complaints about deceptive or unfair business practices. To file a complaint, visit, call 1-877-FTC-HELP, or write to the following address:
Federal Trade Commission
Washington, D.C. 20580
If your complaint is against a company in a country other than the United States, you can file it at You can also find information on where to report in locations outside the United States at

Here are some tips and advice for staying more secure on the web from Google.

As Always. Please contact us if you have a question, suggestion, or have observed other suspicious things you would like to report.

Go to FAQ

How do I upgrade to Pro+? 2017-10-04T14:58:37+00:00

So you have tried Anytune Free and want to go Pro, but you don’t want to loose your settings and playlists.

Anytune allows you to save your song data (settings, lyrics, notes and marks) for all, or a single song, to iCloud or a file (date.atcfg). You can share your music meta data with your friends, across your own devices, and between Anytune FREE Icon Anytune Free and Anytune Pro+ Icon Anytune Pro+ when you upgrade.

To sync the data between instances of Anytune you restore a backup file containing the settings, lyrics, notes and marks into the new instance. When restoring data Anytune must have access to the song(s). If you are playing songs from your media library no worries nothing to do. Anytune plays songs you own directly from your media library.

However, if you imported songs directly into Anytune using Open-In or Record these songs need to be made available to Anytune Pro+ Icon Anytune Pro+ before doing the Restore. (See below)

You will see Imported, Importable, or Not Found in the Cloud View indicating whether the matching song is available.

Restore Song Data (settings, marks, lyrics, notes …)

  1. Purchase Anytune Pro+ Icon Anytune Pro+ and download it to your device.
  2. Open Anytune Pro+
  3. Tap the button (Behind the on the iPhone)
  4. Choose the desired backup file. The latest or one you created
  5. Tap “Restore All Above” – OR – Select the desired song and tap Restore
    The data is restored to Anytune Pro+
  6. You can now delete Anytune FREE Icon Anytune Free

Moving song files from Anytune Free to Anytune Pro+

  1. Open Purchase Anytune FREE Icon Anytune Free
  2. Select the choose the song to move
  3. Tap the Share button (Behind the on the iPhone)
  4. Choose “Export Song”
  5. Select “Original Song”
  6. Select “Open-In”
  7. Tap “Export via Open-in” button to send the file.
    The file will be imported to Anytune Pro+ Icon Anytune Pro+
  8. Repeat for all the songs that need to be moved.
  9. Follow the steps in Restore Song Data

That’s it! We are glad you are a Anytune user.

Go to FAQ

How do I Restore Purchases? 2017-06-09T16:02:25+00:00

Sometimes iOS apps and the Apple Store get out of sync. Anytune (like most apps) provides a “Restore Purchases” action to refresh the knowledge of your purchases.

Restore Purchases… re-activates any in-app purchases that you previously made with your AppleID. This is useful if Anytune isn’t honoring past purchases, or if you install Anytune on a new iPhone, iPad or iPod Touch.

Anytune and Anytune Pro+ (iOS for iPhone/iPad) are a Universal apps that you can buy once and download to all your iOS devices using the same Apple ID.

Please see How do I transfer (restore) my song data to a NEW device? if you have a shiny new device you are moving to.

To Restore Purchases…

  1. Open Anytune
  2. Go into the Anytune Store
  3. Scroll to the bottom of the list
  4. Tap “Restore Purchases…

Tapping Restore Purchases… in the Anytune Store usually solves this quick.

Please ensure you are logged into the same AppleID you used to make the purchase. You can Check your purchase history in iTunes on your computer to make sure that you were charged for the purchase.

If you try to restore and nothing happens or you get an error:

  1. Make sure that you’re signed in with the same Apple ID you used to make the purchase. Sign in with a different Apple ID if you need to.
  2. Check the restrictions on your device to make sure in-app purchases are allowed.
  3. Check your purchase history in iTunes on your computer to make sure that you were charged for the purchase.
  4. Restart your device.
  5. Restart Anytune.

To be really really sure:

  1. Open the Settings app
  2. Choose “iTunes & App Store
  3. Tap Apple ID, noting the apple ID you are using, and Sign Out
  4. Restart your device
  5. Return to system Settings > “iTunes & App Store”
  6. Login with the same AppleID you used to make the original purchases
  7. Retry the Restore Purchases… action within Anytune

I am afraid we cannot override what the App Store is telling us and have no visibility of your account or purchase information.

iOS 10 – Cannot Access you Music Library 2017-06-09T16:02:25+00:00

iOS 10 requires you to explicitly Allow Anytune Access to your device’s Music Library

Anytune 3.13.6 will always alert you when access permission is required for the Media Library or to the Microphone, and provide an option to open the system Settings app to allow access.

Apple has made a change in iOS 10 that requires the user to explicitly allow access to your Media (Music) Library before Anytune can access your songs. Anytune may show empty lists for iTunes Songs, Playlists, Artists and albums until access is allowed.

When you see the alert: “Anytune” Would Like to Access Apple Music And Your Media Library

Media Library Access Alert

  1. Tap OK to allow Anytune access to your device’s music library.

You will only see this system generated alert once.

    If you miss it or tap “Don’t Allow”, you can also Allow Access in the Settings app:

  1. Go to the Apple Settings app iOS Settings App
  2. Scroll down and Tap the Anytune App
  3. Enable Media Library toggle
  4. Enable the Microphone while you are here

Anytune Access Settings

Note: If access was already granted toggle it off and back on again, AND Restart Anytune

I Cannot See All My iTunes Songs on Anytune Mac 2018-12-19T11:07:53+00:00

If Anytune Mac is not seeing all your songs in iTunes please try the steps below:

Share iTunes Library XML

Please ensure “Share iTunes Library XML with other applications” is enabled in iTunes preferences.

Enable iTunes Library Sharing
  1. Quit Anytune
  2. Open iTunes and bring up the iTunes Preferences
  3. Select Advanced
  4. If the “Share iTunes Library XML with other applications” box is unchecked,
    please enable it, and click OK.
  5. If it is enabled, then try toggling it OFF, clicking OK, then toggling it back ON and clicking OK.
  6. Now try launching Anytune.

iCloud Music Library

If you are using your iCloud Music Library (iMatch/Apple Music) the songs may not actually be downloaded to the computer. You may need to download the songs you want from iCloud (there is a little cloud icon in iTunes to download the song) and then they will show up in Anytune.


Anytune uses the …/Music/iTunes/iTunes Music Library.xml file to find the songs in iTunes. 

You can see what file Anytune is looking at the bottom of the menu -> Anytune -> About Anytune window. 
If the entries in this file (iTunes Music Library.xml) are incorrect, then Anytune will not be able to open them.

1 – Restart Anytune and iTunes

  1. Quit Anytune on your Mac.
  2. Quit iTunes on your Mac.
  3. Launch iTunes again – check to make sure that you see all of the songs that you expect to see
    (download them if they are in the cloud/iMatch)
  4. Then launch Anytune.

Anytune will attempt to use the most recently used iTunes library on your Mac for the user that you are logged in as.

2 – Play a missing song in iTunes

If a specific song will not play you could try to play the song with iTunes. This should update the entry for that song in the iTunes library xml and then Anytune should be able to import it properly.

4 – Kick iTunes

You you man also be able to kick iTunes to refresh the file with the following procedure.

This seems to trigger iTunes to update all of the file locations in the iTunes Library.xml. If you had not enabled it before, that's fine, simply toggling it on and off at least once seems to fix it, but it depends on the version of iTunes.

  1. Go into the iTunes Preferences -> Advanced tab.
  2. Disable "Keep iTunes Media folder organized" and hit OK.
  3. Go into the iTunes Preferences -> Advanced tab.
  4. Enable "Keep iTunes Media folder organized" and hit OK.

4 – Rebuild you music library

Please follow the instructions to try rebuilding your music library:
  1. Quit Anytune
  2. Quit iTunes
  3. Locate your iTunes folder (this is the folder that contains the iTunes Library and iTunes Library.xml files).
    You can see what file Anytune is looking at the bottom of the menu -> Anytune -> About Anytune window. 

    Mac OS X:  Users/yourusername/Music/iTunes
    Windows XP: C:\Documents and Settings\username\My Documents\My Music\iTunes\
    Windows Vista: C:\Users\username\Music\iTunes\
    Windows 7/8/10: C:\Users\username\My Music\iTunes\

  4. Open your iTunes folder.
  5. Drag the "iTunes Library.xml" or "iTunes Music Library.xml" file to the Desktop. (This is your back up copy and should be kept until the process has fully completed and verified)
  6. Open iTunes
    This process forces iTunes to create a new, fresh copy of your iTunes XML file.
  7. Open iTunes

See Apple’s article: About iTunes library files

iCloud syncing problems 2017-06-09T16:02:25+00:00

Anytune uses iCloud for backing up and synching config data (settings, marks, lyrics, …).It is great when it is working, and it usually does. Anytune is using the Apple magic. If the magic is missing try the following steps:

  1. First check Apple’s iCloud System Status page to ensure iCloud is running.
  2. Check for updates to your iPhone, iPad, iPod touch, Mac.
  3. Check for updates to Anytune. There was a iCloud bug fixed in Anytune 3.12.3.
  4. See if the date and time settings on your iPhone, iPad, iPod touch, Mac, or PC are correct. 
  5. Make sure that you’re signed in to iCloud with the same Apple ID on all your devices and check your settings:
    • On iOS tap Settings > iCloud. (Check your Apple ID.)
iCloud > iCloud Drive (Toggle iCloud Drive to On)

      iCloud Drive > Anytune ( Toggle to On)
    • On Mac choose Apple menu > System Preferences > iCloud. (Check your Apple ID)
iCloud > iCloud Drive (Check box)

      iCloud Drive > Options > Anytune (Check box)
  6. Open a secure website, like your Apple ID account page, to see if you can access port 443. Safari needs access to port 443 to update your information in iCloud. 
  7. Toggle iCloud Off/On for Anytune.
    • On iOS tap Settings > iCloud > iCloud Drive > Anytune ( Toggle to Off, wait a few minutes, Toggle On)
    • On Mac choose Apple menu > System Preferences > iCloud > iCloud Drive > Options > Anytune (uncheck box, wait a few minutes, check the box)
  8. Restart Anytune on both your IOS and Mac.
  9. Restart your iPhone, iPad, or iPod touch.
  10. Stop Anytune. Restart your computer. Start Anytune

See also Apple’s Get help using iCloud Contacts, Calendars, or Reminders

Does Anytune play Apple Music songs? 2017-09-20T10:58:05+00:00

Apple Music songs are DRM encumbered “copy protected” and cannot be played by Anytune.

We would like to play Apple Music in Anytune, but Apple has not made Apple Music streamed songs or songs saved for offline playback accessible to app developers. If you want to play your Apple Music Songs in Anytune Tell Apple Now!

Tell Apple to allow Anytune access to Apple Music. We need your help to bring apple Music to Anytune.

  1. Go to make a suggestion for all the products you own.
  2. Tell Apple you would like to play Apple Music on Anytune. If we send a loud message Apple can make it happen.

Here are some ideas for your feedback: (pick one or better yet write your own)


  • Please give Anytune Access to songs in Apple Music
  • I cannot play Apple Music with Anytune – Help!
  • How can I play Apple Music with Anytune?


  • I use Anytune everyday to become a better musician. I need to play Apple Music Songs with Anytune. Please allow Anytune to Play Apple Music Songs.
  • Apple Music is great but I cannot Play Apple Music songs on my favourite app Anytune. This is not good. Please fix.
  • I really need to be able to play Apple Music on Anytune to help me with learning and practicing. Can you help?

We hope that Apple will provide a method to enable Anytune to play these songs, but we do not know when. Apple has not provided a commitment or forecast. We will add the ability to play Apple Music songs as soon as we can.

Here is our developer case:

Using the iCloud Music Library may cause songs on your device to be overwritten with DRM versions making them unplayable on Anytune, even songs that you own and were previously playable.

If you are using Apple Music and a song you own is not playable in Anytune you may need to disable the iCloud Music Library and re-sync your device with iTunes, to retrieve the non protected version of the file.

Computer: iTunes > Preferences > General > iCloud Music Library = [uncheck]

Device: Settings > Music > iCloud Music Library = [ switch off]

    Apple’s iCloud Music Library is intended to make your music accessible everywhere. When apple looks at songs on your iOS device it tries to identify them by their meta data. If they don’t match exactly it will assume that you do not own the song and overwrite it with a DRM encumbered version that cannot be played by Anytune. Read more gory details.

Apple Music songs saved for offline playback may be visible in Anytune but will not be playable. Anytune cannot tell if they are DRM encumbered until we try to import them.

iTunes Match uploaded songs are still playable as iTunes Match downloads are DRM free.

We have raised this issue with Apple and hope that Apple Music songs will be available to Anytune in the future.

See Apple Music and iCloud Music Library Forum discussion for more information.

    1. Tap System Settings from the Home screen.
    2. Choose Music
    3. Disable iCloud Music Library

    After disabling iCloud Music Library you may need to re-sync your device to iTunes and reboot your device before being able to play your songs again.

    Disable iCloud Library on iPhone

    Disable iCloud Music on Mac

    1. Click iTunes / Preferences
    2. Choose General
    3. Uncheck iCloud Music Library
    Disable iCloud Music on Mac

Anytune plays MP3, AIFF, WAV, MPEG-4, AAC (.m4a) and Apple Lossless music files. Anytune will also extract the audio from most videos files. Anytune cannot play DRM protected files.

Also see My songs are failing to import or will not play

Go to FAQ

How do I delete a song? 2017-06-09T16:02:26+00:00

To delete a song from Anytune:

  1. Go to the “All Tunes” song list. (all the songs imported into Anytune)
  2. Swipe left on the song, and tap the “Delete” button.
    Tap the “Edit” button, select the songs to delete by tapping them in the list, and tap the Trash button.

Your Music Library

Anytune provides direct access to the songs in your device’s music library through the Songs, Artists, Albums and Playlists categories. You cannot delete the songs in your library from within Anytune. When you play a song from your library it is Imported into Anytune.

Deleting a song that was imported from your device’s music library removes the imported copy from Anytune and all the marks and settings associated with that song, but does NOT remove the original in your library.

Imported Songs

Songs can also be imported into Anytune through Record, Email, Open-In. Dropbox, or WiFi. These songs are not added to your devices music library.

Deleting explicitly imported songs will remove the song and the marks and settings associatd with the song. These songs will be lost forever unless you have another copy outside of Anytune.

Anytune Playlists

When you delete a song from a Anytune playlist the song is removed from the playlist but not from Anytune.

Go to FAQ

Does Anytune work with the AirTurn PED? 2017-06-09T16:02:26+00:00

Yes. You can purchase Anytune’s Remote Control Add-On and use the New AirTurn PED to control Anytune or Anytune Pro+ on your iPhone, iPad or iPod. Note: Anytune Mac is not compatible with AirTurn devices, yet.

See AirTurn Features Anytune video for some things you could do. Keep in mind the AirTurn PED only has two pedals.

Note:The AirTurn PED only works with BlueTooth SMART READY devices.

AirTurn remote control devices send signals (key presses like PgUp/PgDn) to your connected device and Anytune when a pedal is pressed. See AirTurn PED User Manual for all the details. Anytune allows you to map these signals to virtually any Anytune command.

The AirTurn PED supports six modes. Each mode sends different signals for each pedal. The PED is shipped in Mode 2. Set the Anytune Remote Control Profile to match your PED’s mode in Anytune’s:

Settings / Remote Control:

PED Mode Anytune Remote Control Profile
MODE 2: (Up/Down Arrow) Up/Down Arrow
MODE 3: (Left/Right Arrow) Left/Right Arrow

then choose the commands you would like each pedal to initiate in Anytune’s:

Settings / Remote Control / Remote Control Port Settings:

Port 1 Left pedal command
Port 2 Right pedal command
Port 3/4 Not used with PED

Note: AirTurn Profile 2 and AirTurn Profile 3 in Anytune do not apply to the PED. These profiles match the modes for the BT-105 Transceiver Product Family including the DIGIT and ATFS-2. See the AirTurn BT-105 USer Manual for details.

Note: If your PED has been paired in Mode 1 you will need to repair in mode 2 or 3.

Go to FAQ

How do I play Podcasts? 2017-07-12T11:14:13+00:00

You can use Anytune for listening to podcasts at just the right speed.

Apple does not consider podcasts music files. They are not visible in the Music app or in Anytune’s categories by default, but there is a work-around.

Add the podcast to a Playlist and sync it to your device.

  1. Open iTunes, Select Music / Playlists,
  2. Create a “Podcasts” playlist,
  3. Select Podcasts / My Podcasts,
  4. Hover over the podcast and click on the grey circle with three dots button that appears.
  5. Click Add To and choose the playlist you just created.

Anytune can see the podcasts in a playlist. With your device connected to iTunes:

  1. In iTunes. Select your device,
  2. Click Settings / Podcasts and make sure you are syncing your podcasts and the new playlist to your device,
  3. Sync your device.

On your device:

  1. Start Anytune,
  2. Go to Playlists and find your podcast playlist,
  3. Tap the podcast and Play .

It is not ideal but it will allow you to listen to podcasts with Anytune.

You could also find the podcast file on your computer and use one of Anytune’s other import methods to add the podcast file directly into Anytune.

Go to FAQ

Adding lyrics to a song 2017-06-09T16:02:27+00:00

There are two ways to add lyrics to a song’s meta data in Anytune.

The first is to add them to the song itself in iTunes. Anytune will use the lyrics saved with the song file by default.

  1. Select the song in iTunes on your Mac or PC
  2. Choose “Get Info”
  3. Find the lyrics tab, and copy and paste the lyrics into the song.
  4. Sync your device with iTunes.

If the song has been previously imported into Anytune you may need to force Anytune to re-read the lyrics that were previously sync’d from iTunes.

  1. Select the lyrics mode
  2. Select “Edit”
  3. Tap the reload button .
    The lyrics should appear.

Note: iTunes sometimes does not sync the lyrics right away, depending upon the song file type. Updating the album artwork can often force it to sync if you’re having trouble.

The second way is add the lyrics into Anytune’s meta data.

  1. Select the lyrics mode
  2. Select “Edit”
    You may see a “Text Found” dialogue which will allow you to replace the current lyrics with the text in your cut-paste buffer.
  3. Tap the lyrics view to reveal the keyboard and start adding lyrics.
    You can paste text into the lyrics view.

You can always go back to the lyrics stored with the song through iTunes by tapping the reload button , but you will loose the lyrics you have added manually.

Have a look at the Auto Scrolling Song Lyrics and Guitar Tabs

How do I change Anytune’s language? 2017-06-09T16:02:27+00:00
Anytune uses the language setting for your device.

Change to your preferred language in Settings / General / Language & Region to one on Anytune’s supported languages.

Anytune uses the language setting for your device.

Change to your preferred language in Settings / General / Language & Region to one on Anytune’s supported languages.

Anytune’s uses the “Preferred languages” configurable in the Language & Region preferences of System Preferences.

This is the prioritized list of languages you would like your Mac OS and apps including Anytune to use.

If the primary language is supported, that language is used. If not, the other languages are used, in the order listed. You can drag languages in the list to reorder them.

Anytune supports English, French, German, Spanish, Japanese, Italian, Portuguese, and Korean.

Go to FAQ

How do import songs from a Web Site – YouTube? 2017-06-09T16:02:27+00:00

Apple requires apps to enforce third party terms of service including YouTube’s 5. Your Use of Content which

prohibits downloading of content.

Anytune’s Download capability was removed as part of the release of Anytune 3.10.2 to comply to these requirements and to continue to provide Anytune to our users.

Sorry for any inconvenience. We really liked having YouTube as a download option too, and are disappointed that we were forced to remove it.

There may be iOS, MacOS and Windows applications that continue to offer this service. Some of these did allow you to Open-In the dowloaded files in other Applications including Anytune and Dropbox. However, most have been, or are likely to be, removed from Apple’s stores.

There are some Browser plugins that will allow you to download video files which could them be imported to Anytune. Example:

Just search “video download” in the App Store or your browser for the latest still available.

See the Forum post for more info.

Go to FAQ

How do I transfer (restore) my song data to a NEW device? 2017-06-09T16:02:27+00:00

So you have a shiny new device and you want to move all your songs and settings to it.

Apple has process to “Transfer content from an iPhone, iPad, or iPod touch to a new device

Basically you will:

  1. Update Anytune to the latest version
  2. Backup your old device to iCloud or iTunes (make sure to transfer purchases including Anytune)
  3. Set up your new device – restoring from your backup (when asked)
  4. Sync your new device to iTunes (including all songs used in Anytune)
  5. Start Anytune

The backup/restore process will move all your Anytune settings and all of the songs imported from sources other than iTunes (i.e. Dropbox, WIFI, and Open-In) to the new device.

Note: Anytune will re-import songs from iTunes, so these songs must be on the new device before starting Anytune.
Sync your new device with all the music you had on your old device before starting Anytune on your new device.

Anytune does not save songs that are available in your device’s music library. This avoids duplicating the song and taking up more space on your device.

The restore process will use the version of Anytune that is in iTunes on your computer. If this version is older than the version on the new device it could cause problems.

Please update the version of Anytune before backing up to iTunes, or update Anytune after the restore, but before launching it for the first time after the restore.

Go to FAQ

My songs are failing to import or will not play 2017-11-06T16:10:26+00:00

Anytune plays MP3, AIFF, WAV, MPEG-4, AAC (.m4a) and Apple Lossless music files. Anytune will also extract the audio from most videos files. Anytune cannot play DRM protected files.

When a song in your device’s music library fails to import or will not play there are a few possibilites:

1. Apple Music

Apple Music songs are DRM encumbered “copy protected” and cannot be played by Anytune.

We would like to play Apple Music in Anytune, but Apple has not made Apple Music streamed songs or songs saved for offline playback accessible to app developers. If you want to play your Apple Music Songs in Anytune Tell Apple Now!

See the Apple Music FAQ for more information about using Anytune with Apple Music.

If you are using Apple Music and a song you own is not playable in Anytune you may need to disable the iCloud Music Library and re-sync your device with iTunes, to retrieve the non protected version of the file. See Apple Music FAQ.

2. iCloud Music Library (Apple Music / iMatch)

The song may not be on your device. If you are using iCloud Music Library the songs may be visible in searches but are really not downloaded to your device. The song must be on the device for Anytune to be able to play them.

  1. Go into the Music app
  2. Play the song that will not play in Anytune
  3. If a “Download from Cloud” button appears, tap it

To hide music from Anytue searches that has not been not downloaded into the device’s music library disable:

Show All iTunes Music Enable to show music that is in the iCloud but not available to Anytune

3. DRM Protected

The songs are DRM protected.

Anytune cannot play DRM protected files. (Apple does not permit us access to these files). Older iTunes purchases may be DRM encumbered. Current purchases from iTunes are DRM free.

  1. Open iTunes and select the song
  2. “Get Info” with Menu / File / Get Info, Command (⌘)-I, or Right-Click / Get Info
  3. On the “Summary” tab, it will show you the “Kind” of file.
    Older iTunes purchases will show: “Protected AAC audio File” and will not play in Anytune.
    “Purchased AAC Audio File” are OK.

Here are some ways you can convert protected files to unprotected files.

4. Still not working

Please try:

  • re-sync your device to iTunes
  • powering your device off and then on again (press and hold the power button, then slide to power off)
  • unsync all the songs from your device
    1. in iTunes remove all the tracks or playlists so they won’t be copied to your device
    2. sync so that they are removed
    3. enable them for sync again
    4. re-sync your device in iTumes
If you are still having problems importing songs please send us an email including:

  • how the song was imported (iTunes Synch, Open-In, Dropbox, WiFi)
  • a screen shot of the error message (press Home and Power button together)
  • the song file that cannot play, if possible

Go to FAQ

How do I get a refund? 2017-06-09T16:02:28+00:00

Sorry you are having problems. Have you looked for an answer in our:

User Guides,     Video Tutorials,    FAQs,    or     Forum discussion?

If you are still have problems or questions please contact us. We would like to try to help you.

If Anytune isn’t right for you or you accidently purchased two copies and you only need one you, will need to contact Apple for a refund.

iOS Hacker has a great page to walk you through the process here.

Go to FAQ

How do I redownload Anytune (I already purchased)? 2017-06-09T16:02:28+00:00

Please try the following: Download past purchases

Content purchased from Apple’s Mac App Store is forever tied to the Apple ID that it was purchased with. This content is available for redownload.

The basic steps are:

  1. Open the Mac App Store.
  2. Ensure you are signed in with the same AppleID that you used to purchase Anytun
  3. Select the “Purchases” tab.
  4. Click Download next to Anytune.

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How do I make my microphone/instrument work? (Recording/LiveMix) 2017-06-09T16:02:28+00:00

Anytune uses your devices input for LiveMix or Recording.

If LiveMix is enabled and you are still not hearing your instrument/voice, or
you are trying to record and nothing is saved you may have accidentally removed Anytune’s access to the microphone.

iOS 7 introduced new security and privacy features and restrictions including requiring explicit permission for each app to access the microphone. Permission is usually granted via an alert dialog in the app the first time the app would like to access the microphone. However, if one taps “Don’t Allow”, the system won’t ask again — ever, until you adjust your privacy settings

  1. Exit Anytune by pressing the Home button
  2. Open the Settings app
  3. Tap Privacy
  4. Find Anytune in the list and enable the toggle by Tapping it

LiveMix and recordings shoul work now. You may need to quit and restart Anytune.

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How do I export/save a tempo or pitch adjusted (“tuned”) song? 2017-06-09T16:02:28+00:00

For iPhone or iPad”:

In order to export an entire

“Tuned” track or loop you will need to purchase the export option from the Anytune in app store. The export feature is an additional purchase option in both Anytune and Anytune Pro+.

Without the Export Tuned Tracks Add-On your export will be limited to export the first 20 seconds of the Tuned song.

See the the full list of Anytune features and products here.

The export option is a one time purchase for the iOS versions. You do not need to purchase it per song. Once the functionality is unlocked, it is yours to use as you like. It is also transferable to any of your iOS devices (using the same Apple iD) by using the “Restore Purchases” option in the in-app Anytune store.


“Tuned” tracks is a standard feature included with Anytune for Mac.

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How do I play songs in my devices music library (synced from iTunes)? 2017-06-09T16:02:28+00:00

Anytune integrates seamlessly with iTunes. You can browse content in the music library of your device by categories including:
Songs, Albums, Artists, and Playlists
Select a song and tap Play.

When you play a song from your device’s music library (iTunes) for the first time the song is imported into Anytune.

Sync your tunes first
If the categories are empty it could be that you have not sync’d your songs from iTunes to your device.
Check out Apple’s help for Sync your iPhone, iPad and iPod with iTunes.

If you can see the song in the Music app on your device you should be able to see in in Anytune.

You can also import songs directly into Anytune through email, Dropbox, from another app, or over Wi-Fi from the browser of a computer on the same LAN.

If you tap the song and it does not play:
See the My songs are failing to import FAQ

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